Help and Online Tutorials

Shuttle questions:


Phone support is available from 9AM to 5PM EST.

Programs/Services Help:

Find commonly asked questions at the eCommuter FAQ page.

M3 TMA eCommuter Video Tutorials​

Member company commuters and employees can access M3 TMA programs through the online platform Please find Video Tutorials below for registering and using eCommuter.

How to Register for Online Commuting Tools at

In this guided screen sharing tutorial, we will show you step-by-step how to register for a new account on 

Find Carpool Partners

In this video tutorial, we will show you how to use eCommuter to find carpool partners online with Commute Match 

Enroll in the Emergency Ride Home Program

Emergency Ride Home (ERH) guarantees transportation to any qualified destination at no-cost to the commuter. 

In the video, learn how to register for the service at

Recording Trips Online in the Commute Calendar

In the video tutorial, learn how to log your trips to and from work with the Commute Calendar


How to Join Online Commuter Challenges

In the video tutorial, learn how to use the Challenge Portal to find active commuter challenges and register for commuter contests (and potentially win cash and prizes) 

For more information or if you have questions about how to access M3 TMA services, visit the eCommuter FAQs page or visit the eCommuter Contact Us page.

The Middlesex 3 Transportation Management Association (“M3 TMA”) has been formed by the Middlesex 3 Coalition to address transportation issues in the region which includes the communities of Bedford, Billerica, Burlington, Carlisle, Chelmsford, Lowell, Tewksbury, Tyngsborough, Westford, and Woburn, Massachusetts.

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